FAQs / Contact Us
Need answers? Explore the FAQs first. If you can't find it, or just want to say 'hay' 🤣 – email us at help@eqtees.com, or use our contact form.
FAQs:
What does shipping cost?
To save you money, we cap shipping costs at the low price of only $4.95. If you spend $75 or more, it’s free!
What is the time frame for order processing?
Each T-shirt is printed when you place an order, so there is some processing time. In general, orders ship within two business days. Orders placed on the weekend would start processing on Monday. Once your shirt is shipped, it should be to you within 5-7 days, or sooner. We will send a tracking number after your order ships, so you can keep an eye on it. If something delays your order, we will reach out to you and let you know.
Do you ship outside the U.S.?
Right now, we only ship within the United States. We hope to soon be able to ship
internationally. Get on our email list, and we’ll let you know when that happens!
What size should I purchase?
Please see our detailed Size Guide. For best results, measure and compare to the chart. We print our designs on the Bella Canvas 3001. It is a unisex fit, not a loose or boxy fit. It is a little roomier in the shoulders and arms.
The 3001 features side seams, so it hangs well and does not twist as easily as tubular tees. The fabric is naturally soft with slight stretch (give). If you are still unsure about the fit, email us.
Do you offer discounts?
We do have special promotions throughout the year! Be sure to sign up for our e-mail list and follow us on social media to be the first to know about these and new designs and products!
How do I care for my printed shirt?
Great question! Your shirt will do best if you treat it gently- it’s a soft, fine cotton shirt. The print will be durable, but like all your favorite stuff, we suggest washing in cold water, gentle cycle, with a mild detergent. Washing inside out is also a good idea. Hang to dry or tumble dry on a lower heat setting.
What is your return policy?
Here is our Return and Refund Policy.
How is the T-shirt made? Is it made in the U.S.?
We don’t make our own tees; we source them from Bella+Canvas. We chose this tee and manufacturer for many reasons. Short(ish) answer?
- They have an eco-friendly manufacturing process, and use only non-toxic dyes.
- They are Fair Labor Accredited, and don’t use slave labor or sweatshops.
- A significant percentage of the cotton used is U.S. grown cotton.
- The fabric is dyed and cut in L.A., and they employ over 1000 people in the U.S.
- We think their colors and fit are great too, of course.
Whew…that wasn’t really short, but it’s hard to leave any of that great stuff out! More about Bella+Canvas here.
But wait, there's more! That’s just the "blank" tee, before the design is added. We also have the shirts printed and packed in the United States.
Are you a U.S. based company?
Yep, sure are. We are based in the Midwest, and we are horse owners and riders too.🐎